Shipping policy
Shipping Policy
Free Worldwide Express Shipping
At Velora, we proudly offer FREE Express Shipping Worldwide on all orders — no minimum spend required.
Processing Time
All orders are processed within 1–2 business days after being placed. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delivery Time
We aim to deliver all orders within:
5–7 Business Days
Please note that delivery times are estimates and may vary slightly depending on your location, customs processing, public holidays, or unforeseen courier delays.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package every step of the way.
Customs & Duties
In most cases, customers will not incur additional customs fees. However, import duties and taxes are determined by your local customs authority and remain the responsibility of the customer if applicable.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. Velora cannot be held responsible for delays or lost shipments resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Packages
If your package appears lost, delayed, or has not arrived within the estimated delivery window, please contact our support team and we will be happy to assist.
Email: veloragummieshelp@gmail.com
Questions?
If you have any questions regarding your shipment or order status, please contact us at: