Refund policy
Return & Refund Policy
At Velora, we stand behind the quality of our products and want you to shop with confidence.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your product must be:
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Returned within 30 days of delivery
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In its original packaging
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Accompanied by proof of purchase
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No more than 25% consumed or used
For health, safety, and quality control reasons, products that are more than 25% consumed are not eligible for a refund.
How to Start a Return
To initiate a return, please contact our support team at:
Please include your order number and reason for the return request.
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at veloragummieshelp@gmail.com with photos of the issue. We will assess the situation and work quickly to resolve it.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been consumed by more than 25%
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Sale or clearance items
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Gift cards
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Personalized or custom products
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Products damaged due to misuse, improper storage, or normal wear and tear
If you have questions about your specific purchase, please contact us before requesting a return.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please submit a return request (if eligible) and place a new order separately.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without justification.
To qualify, the product must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: